207(1)
Total employees
9 hours
Average ESG training hours
1. Includes employees of the Manager
Social
Our stakeholders are at the heart of everything we do – be it employees, communities, unitholders, investors, customers, suppliers, vendors, each of them is an integral part of our human assets. We believe that regular and effective engagement, coupled with collaborative efforts with our stakeholders, enables us to translate their needs and expectations into our business objectives, helping build resilience. Therefore, we take consistent strides to interact with them through various stakeholder-centric programs and identify the areas where we can make improvements to match their evolving needs.
We strive for the wellbeing of our passionate workforce and invest in their development through learning and development opportunities, continuous engagement and offering thoughtfully designed benefits.
Backed by the firm belief that we as an entity must play a responsible role in uplifting local communities by implementing measures that are directed towards their development, we foster a culture of societal care for the communities we operate in.
At Mindspace REIT, we remain resolute in maintaining long-term relationships with our partners and tenants through engaging initiatives and building a harmonious relationship with them.
We are humbled by the support and commitment of these stakeholders in our growth journey and each initiative reflects our commitment to growing together.
Employees
Debuts as a ‘Great Place to Work® Certified entity by the Great Place to Work® Institute for March 2022-23 – a milestone achieved in under two years of inception and listing on the Indian Stock Exchanges
2,100 hours
Total ESG training hours
Key initiatives
- eConnect – Employee Grievance Redressal Platform and advocacy for Human Rights Policy - an initiative for employees to connect with Human Resources team for grievance redressal
- Reach Out - An organization sponsored initiative towards improving Employee Mental Health and wellbeing. We partnered with 1 to 1 help, a leading Employee Assistance Program (EAP) provider. Employees can reach out for assistance on personal, work life, stress management, relationships, anxiety management, parenting, wellness coaching, diet planning, lifestyle management etc.
- Relaunch – A gender agnostic policy that aims to help professionals return to the mainstream workforce after a career break due to health issues, maternity leave or to attend to an ailing family member.
- Shikhar – We are committed to investing in high potential employees, defining their growth trajectory, and developing them to take on leadership roles in the future. Towards this, we have curated a Development journey spread over a year for a select cohort. This places them on a high paced career path, focused on honing their skills and taking their performance and leadership to the next level.
- Coaching - A development program focused on high potential employees who are in leadership roles. As a part of coaching, the employees undertake Qualitative 360 Assessments, Personality and Belief Assessments with a renowned Corporate Coach. This helps our leaders to draw strategic goals and build a development and action plan to help them succeed.
- The Pride Side - An inclusive diversity policy that prohibits discrimination based on sexual orientation and gender identity. We are sensitive towards LGBTQIA community and ensure that our employees understand and collaborate with them without any bias through regular sensitization workshops where we educate employees about gender, equality, sexuality and the LGBTQIA community.
- Building an Inclusive Work Environment - We also conduct Inclusive Work Environment workshops on topics like Disability Awareness to sensitize our employees.
Community
Key initiatives
- The Hope Project - Employee Volunteering Program – We have partnered with eVidyaloka, a not-for-profit organization devoted to the cause of taking quality education to children based in remote areas of India through volunteering, community participation and Technology. Together, our employees volunteered for over 300+ hours to develop educational content and study material which was further utilized by underprivileged children in rural parts of India. This initiative was also enriching for our employees as it gave them an opportunity to serve the community and society.
- Room to Read – Impacting 5,552 children by upkeeping and running of libraries in 30 schools in Mumbai during the period April 1, 2021 to March 31, 2022
- Chain of Action – A program run in six schools across Mumbai where eight teachers teach a basic English literacy course to over 350 hearing impaired students through sign language
- Community School at Gambhiraopet, in partnership with the State government - Children from Gambhiraopet, a quaint village in Sircilla district of Telangana will soon be imparted with education in a newly developed school with a capacity to accommodate 400 children in nine classrooms, replete with well-designed classrooms, a library, dining area, training rooms, and outdoor play area
- DEEDS Charitable Trust – Runs basic English literacy course for hearing impaired students from class V to X across 10 schools in Mumbai and the nearby suburban areas. The initiative employs differently-abled teachers to teach the children. The funding from Mindspace has helped DEEDS to pay a respectable salary to eight deaf teachers who are part of this unique training program.
- Financial assistance to disabled soldiers – Funding for the Queen Mary’s Technical Institute that provides skill training to disabled soldiers and their family members. The funding helped in upgrading the training facility with latest training equipment and machines along with enhancing campus infrastructure. 130 soldiers have benefited from this.
- Durgam Cheruvu Lake upkeep – Mindspace REIT ensured that Durgam Cheruvu Lake continues to remain a healthy waterbody, by extensive cleaning of the stubborn water hyacinth, laying of walking and jogging tracks, surrounding it with plants, curating an open gym and play area and transforming it into a city landmark.
- Kondapur District Hospital - Assisting Government in improving the medical infrastructure of Telangana by using its expertise in ‘construction’. Mindspace REIT has built an entire floor at the Kondapur District Hospital, Serilingampally to host emergency care, nursing stations, doctors’ room, etc. It has also provided an acoustically treated roof, firefighting equipment, ramps, solar power, and surveillance system.
- Donations
- Five ventilators donated to Pune Municipal Corporation’s – Covid Hospital, Baner
- Diabetic Association of India towards SL Raheja Hospital for CT Scan Machine and other equipment
- Assisted MMRDA with relief material, which was distributed amongst flood impacted villages in the Konkan region
- Invested in a COVID-19 care and vaccination center at Mindspace Juinagar and Mindspace Commerzone Kharadi
Tenants
Key initiatives
Camplus Tenant Feedback Framework – triple-layered tenant touchpoint framework for tenant satisfaction
- Operational Connect (CRM) – Understanding tenant concerns across levels by designing of web of influence and chart solutions accordingly
- Strategic Connect (CSAT) – Digital platform for CSAT survey to improve tenant experience through relevant feedback and mapping permanent solutions to issues raised
- Strategic Connect (NPS) – Connect with the decision makers on a digital platform once a year
Parking Management System at Mindspace Airoli East and Mindspace Madhapur, Hyderabad
The future of parking solutions:
- Designed exclusively to provide seamless vehicle movement, parking discovery, and tracking through RFID tracking technology
- Allows gate level control and security, governance on vehicle entry
- Efficient manpower utilisation and operational ease
- App-based real-time parking slot availability to save daily time and hassle
- Cloud-based admin dashboard for full control to the building management for real-time parking inventory visibility, identification and penalisation for misuse
CRM - Customer Relationship Management
CSAT - Customer Satisfaction
NPS - Net Promoter Score